GoOne Digital Marketplace

B2C Strcuture 

 

GoOne B2C is a digital marketplace that offers the following services:

  1. Local Merchant Directory – A digital platform for sellers, service providers, and valuers to list their business by obtaining a Digital Smart Card for just ₹300.

  2. Home Delivery Service – Enables sellers to deliver products and services to their customers through local delivery partners.

  3. Business Promotion Tools Kit – Sellers can offer discounts, offers, and cashback to promote and grow their business.

 

 

GoOne B2B Structure Explained

GoOne B2B is a digital marketplace that helps businesses get better prices, reliable delivery, and effective business promotion. Here’s how it works:

1. Pricing Structure

  • GoOne has prime distributors who are directly connected with manufacturers (companies).
  • Retailers (shop owners) can select their business category, and they will only see relevant products.
  • This eliminates middlemen, ensuring better prices and genuine products for retailers.

2. Delivery Service (NTC Structure)

  • GoOne's NTC structure acts as a strong link between sellers and prime distributors.
  • It ensures on-time delivery and secure payments.
  • Retailers get timely stock, and distributors receive guaranteed payments.

3. Business Promotion (Marketing & Growth Structure)

GoOne also helps businesses grow through different marketing strategies:

  • B2C Structure – Helps businesses reach direct customers.
  • Freelancer Structure – Connects independent agents (freelancers) with GoOne to increase sales and marketing efforts.
  • Digital Marketing Structure – Small shop owners can leverage online marketing to expand their business.

Benefits of Joining GoOne:

✅ Better Pricing – Direct connection with manufacturers and prime distributors.
✅ Reliable Delivery – The NTC system ensures secure deliveries and payments.
✅ Business Growth – B2C, freelancer, and digital marketing strategies help businesses expand.

 

Here is a structured table for efficiently managing the GoOne Digital Marketplace Project, outlining the Departments, Roles,

and Responsibilities.

Sr. No. Department Name Role Responsibility
1 Operations & Logistics Management & Operations Managing PDCs and DCSPs, stock & delivery network
Inventory Control Tracking inventory and shipping
2 Sales & Marketing Digital Marketing Google Ads, Social Media, SEO
Offline Marketing Brand promotion and ground marketing
Training Training DMT candidates 
3 Customer Support & Relationship Customer Assistance Handling complaints, call support, and chat support
Customer Feedback Collecting and improving customer and merchant feedback
4 Technology & IT Technology Management Website & app development and maintenance
Cybersecurity Security, payment gateway management
Data Analytics Business growth data reporting
5 Finance & Accounts Financial Management Payment collection and settlements
Accounts & Tax Management Commission & incentives for DSA and merchants
6 Business Development & Partnerships Business Expansion Onboarding new merchants, distributors, and service partners
Strategic Alliances Identifying new business opportunities
7 Training & Human Resource Training Training employees and Channel partners
Recruitment & Performance Monitoring New hiring and performance evaluation
8 Compliance & Legal Legal & Regulatory Compliance Ensuring legal and licensing adherence
Policy & Contract Management Reviewing contracts and enforcing company policies

 

Office-wise, here is a structured table outlining employee reporting to efficiently manage the GoOne Digital Marketplace project.

Sr. No. Department Name Headquarters Regional Office Zonal Office / Prime Hub
1 Operations & Logistics  Operations Manager & Logistics Head  Inventory Manager Inventory Officer
2 Sales & Marketing  Sales Manager

Digital Sales Manager

Sales Executive 
3 Customer Support & Relationship  Relationship Manager

 

Relationship Officer

  Customer Support Executive
4 Technology & IT

IT Manager, Software Developer

Cyber Security Expert

 

Data Analyst

 Data Opertor
5 Finance & Accounts Finance Manager & Chartered Accountant Accountant 

 

Data Opertor
6 Business Development & Partnerships

Regional Manager

Zonal Manager

Business Development Manager

Area Development Manager

Assistant Manager
7 Training & Human Resource  HR Manager  HR Coordinator Recruitment Officer
8 Compliance & Legal  Legal Advisor  Compliance Officer N/A

Assistant Manager

Authorized Team Structure and Hierarchy:: With a selected area team of 805 members, managing and leading this team as an Assistant Manager (AM) involves ensuring their productivity, alignment with company goals, and efficient coordination. Here's how you can structure the team and your responsibilities for optimal performance:

Sr. No.

 Identity

Roll 

No. of Person

1.

Distributor Courier Service Point

B2B Delivery

5

2.

Digital Marketing Training Candidate 

Merchants  Support & Freelancer Job

50

3.

Delivery Partner 

Local Delivery, Courier Service, Food Delivery & Ride Service

95

4.

Delivery Boy

Support Delivery Partner 

225

5.

Service Partner

Fulfilling the service related needs of customers in selected area as per category.

350

6.

Valuer (Service Partner)

To prevent the user from being cheated while buying second hand products.

90

 

Distributor Courier Service Point

🏢 DCSP (Distributor Courier Service Point) – Role Overview

Primary Role:
The DCSP is responsible for managing Commercial Deliveries within their assigned area under the GoOne Digital Network. GoOne’s marketing team will actively promote the services in your area to generate regular delivery orders from local shopkeepers and customers.

💰 Earning Sources for DCSP:

1️⃣ Inbound Delivery – 20% Commission

When products arrive from a GoOne distribution point and you deliver them to local shopkeepers in your area, you will receive 20% of the bilty (delivery bill) amount.
📍 Example: If the bilty amount is ₹200, you earn ₹40.

2️⃣ Outgoing Shipment from Local Area – 10% Commission

If a customer or shopkeeper from your area wants to send goods elsewhere and you generate the bilty, you will receive 10% of the bilty amount.

3️⃣ GoOne NTC Transit Handling – 5% Commission

If a courier parcel comes to you from another GoOne Courier Partner, and from your location it is routed further through GoOne NTC (Network Transit Channel) to another point, you will receive 5% of the bilty amount.

🧑‍💼 Key Responsibilities of DCSP:

  1. Manage local deliveries and pickups effectively.

  2. Generate and maintain records of all bilty/invoices.

  3. Provide basic customer support for delivery-related queries.

  4. Support GoOne field teams or trainees in your area:

    • If a local marketing team is present, assist with logistics and basic training.

    • If not, provide basic accommodation for 1 month to field trainees working in your area.

  5. Coordinate with GoOne NTC for inter-point transit handling.

🛠️ Infrastructure & Operational Requirements:

  • A small shop/office space

  • Desktop/Laptop, Printer, Weight Machine, etc.

  • Local transport facility for deliveries

  • Ability to work individually or with a small team

 

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