Privacy Policy
KG Trading Company (Formerly known as GoOne) and/or its affiliates (GoOne," the "Company," "we," "us," and "our") respect your privacy and are committed to protecting it through their compliance with their privacy policies. This policy describes:
the types of information that GoOne may collect from you when you access or use its websites, applications, and other online services (collectively, referred to as "Services"); and
its practises for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies only to the information GoOne collects through its Services, including email, text, and other electronic communications sent through or in connection with its Services.
This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as Channel Partners at which you make reservations and/or pay through GoOne's services, or social networks that you use in connection with its Services. GoOne encourages you to consult directly with such third parties about their privacy practises.
Please read this policy carefully to understand GoOne’s policies and practises regarding your information and how GoOne will treat it. By accessing or using its Services and/or registering for an account with GoOne, you agree to this privacy policy and consent to GoOne’s collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information GoOne requires, GoOne may not be able to provide all of its Services to you.
If you reside in any other part of the world, GoOne, located at Raghunath Colony, Near Raghunath Mandir, Dhand Road, Kurukshetra-136118, Haryana, India, will be the controller of your personal data provided to, collected by, or processed in connection with our Services.
Your data controller is responsible for the collection, use, disclosure, retention, and protection of your personal information in accordance with its privacy standards as well as any applicable national laws. Your data controller may transfer data to other members of GoOne as described in this Privacy Policy. GoOne may process and retain your personal information on its servers in India, where its data centres are located, and/or on the servers of third parties (in or outside India) having contractual relationships with GoOne.
This policy may change from time to time; your continued use of GoOne’s services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.
The information we collect and how we use it
KG Trading Company ("GoOne,"" the "Company," "we," "us," and "our") collects several types of information from and about users of our Services, including:
Your personal information is the information that can be associated with a specific person and could be used to identify that specific person, whether from that data or from the data and other information that we have or are likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
Information about your internet connection, the equipment you use to access our services, and your usage details
We collect this information:
Directly from you when you provide it to us; and/or
automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies).
Information You Provide to Us
The information we collect on or through our Services may include:
We use the information you provide to us to enhance the functionality and quality of our services and to personalise your experience while using them. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations.
Information about Your Friends
You have the option to request that your friends join the Services by providing their contact information. If you request a friend to join and connect with you on the Services, we will only use your friend's contact information to process your request.
Information about Your Messages
If you exchange messages with others through the Services, we may store them in order to process and deliver them, allow you to manage them, and investigate possible violations of our Terms of Service and wrongdoing in connection with the Services. If you send information from the Services to your mobile device via SMS text message, we may log your phone number, phone carrier, and the date and time that the message was processed. Carriers may charge recipients for texts that they receive.
Information We Collect Through Automatic Data Collection Technologies
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services and about your use of the Services, even if you use the Services without registering or logging in.
Precise Location Information and How to Opt Out
When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location (including the latitude, longitude, or altitude of your mobile device) and the time the location information is recorded to customise the Services with location-based information and features (for example, to inform you about Channel Partners in your area or applicable promotions). Some of these services require your personal data for the feature to work, and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use this particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
Cookies and Other Electronic Tools
We and third parties with whom we partner may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies," and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites. A cookie is a small text file that is stored on your computer that enables us to recognise you (for example, as a registered user) when you visit our website, store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, perform research and analytics, track your use of our Services, and assist with security and administrative functions. Cookies may be persistent or stored only during an individual session. To understand more about cookies, click here: https://www.aboutcookies.org. A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier embedded invisibly on a webpage (or an online ad or email) and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users' computers. GoOne uses pixel tags to measure the popularity of our various pages, features, and services. We may also include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.
Most browsers are set to automatically allow cookies. Please note that it may be possible to disable some (but not all) cookies through your device or browser settings, but doing so may interfere with certain functionality on the Services. Major browsers provide users with various options when it comes to cookies. Users can usually set their browsers to block all third-party cookies (which are those set by third-party companies collecting information on websites operated by other companies), block all cookies (including first-party cookies such as the ones GoOne uses to collect search activity information about its users), or block specific cookies. To modify your cookie settings, please visit your browser's help settings. You will need to opt out on each browser and each device you use to access the Services. Flash cookies operate differently than browser cookies and cannot be removed or blocked via web browser settings. By using our Services with your browser set to accept cookies, you are consenting to our use of cookies in the manner described in this section. For more information, please read our Cookie Policy.
Third parties whose products or services are accessible or advertised through the Services, including social media services, may also use cookies or similar tools, and we advise you to check their privacy policies for information about their cookies and other practises. We do not control the practises of such partners, and their privacy policies govern their interactions with you.
Information from Third Parties
We may collect, process, and store your user ID associated with any social media account (such as your Facebook and Google accounts) that you use to sign into the Services or connect with or use the Services. When you sign in to your account with your social media account information or otherwise connect to your social media account with the Services, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider's privacy policy and help centre for more information about how they share information when you choose to connect your account.
We may also obtain information about you from third parties such as partners, marketers, third-party websites, and researchers and combine that information with information that we collect from or about you.
Anonymous or De-Identified Data
We may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools as described below. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Privacy Policy, and it may be used and disclosed to others without limitation.
How we use the information we collect
We may also use your information to contact you about our own and third-party goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data and/or adjust your user preferences in your account profile.
We may use the information we have collected from you to enable us to display advertisements to our advertisers and service providers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
How we share the information we collect
We may disclose personal information that we collect or that you provide, as described in this privacy policy, in the following ways:
General Information Disclosures
Information Shared with Channel Partners
When you make a Channel Partner reservation or execute an online food ordering transaction through our Services, your information is provided to us and to the Channel Partners with whom you choose to reserve. In order to facilitate your reservation and online food order processing, we provide your information to that Channel Partner in a similar manner as if you had made a reservation or food order directly with the Channel Partner. If you provide a mobile phone number, Channel Partners or GoOne may send you text messages regarding your reservation or order's delivery status. Some Channel Partners also require you to provide credit or debit card account information to secure your reservation. When you make a Channel Partner reservation or online food ordering transaction through our Services and/or make a payment to a Channel Partner through our Services, we may also share with the Channel Partners additional information, such as information about your dining preferences and history or information that we collect from third parties.
Information you choose to share with a Channel Partner when you make a reservation and/or pay a Channel Partner through our Services may be used by the Channel Partner for its own purposes. We do not control the privacy practises of Channel Partners. Please contact the Channel Partner directly if you want to learn about its privacy practises.
Credit Support
The credit will be available to active members of the Govan Marketplace. It is the duty of the creditor to repay the credit. To ease the credit process and reduce the chances of errors, GoOne has put in place certain conditions mentioned above that must be fulfilled by borrowers if they wish to avail themselves of credit.
Payment Card Information
To use certain of our Services, such as to make reservations at certain Channel Partners and to make payments to certain Channel Partners, we may require credit or debit card account information. By submitting your credit or debit card account information through our Services, you expressly consent to the sharing of your information with Channel Partners, third-party payment processors, and other third-party service providers (including but not limited to vendors who provide fraud detection services to us and other third parties), and you further agree to the following terms:
Analytics and tailored advertising
To help us better understand your use of the Services, we may use third-party web analytics on our Services, such as Google Analytics. These service providers use the sort of technology described in the "Automatically Collected Information" Section above. The information collected by this technology will be disclosed to or collected directly by these service providers, who use the information to evaluate our users' use of the Services. We also use Google Analytics, as described in the following section. To prevent Google Analytics from collecting or using your information, you may install the Google Analytics Opt-Out Browser add-on.
Tailored Advertising
Third parties whose products or services are accessible or advertised via the Services may also use cookies or similar technologies to collect information about your use of the Services. This is done in order to help them. -
When accessing the Services from a mobile application, you may also receive tailored in-application advertisements. Each operating system (iOS, Android, and Windows Phone) provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt out of tailored in-application advertisements. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or operating system or contact the applicable platform operator.
Choices about how we use and disclose your information
We strive to provide you with choices regarding the personal information you provide to us. You can set your browser or mobile device to refuse all or some browser cookies or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of our Services may then be inaccessible or not function properly. We do not share your personal information with any advertising agency.
Communication choices
When you sign up for an account, you are opting in to receive emails from other GoOne users, businesses, and GoOne itself. You can log in to manage your email preferences and follow the "unsubscribe" instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative, service, or legal policies from GoOne.
Reviewing, changing, or deleting information
If you would like to review, change, or delete personal information we have collected from you or permanently delete your account, please use the "Contact Us" link at the bottom of every page (also located here) or contact the GoOne Data Protection Officer (DPO).
If you delete your User Contributions from our websites, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other users of our websites. Proper access and use of information provided on our websites, including User Contributions, is governed by our Terms of Use.
Accessing and correcting your personal information
We will take reasonable steps to accurately record the personal information that you provide to us and any subsequent updates.
We encourage you to review, update, and correct the personal information that we maintain about you, and you may request that we delete personal information about you that is inaccurate, incomplete, irrelevant for legitimate purposes, or is being processed in a way that infringes any applicable legal requirement.
Your right to review, update, correct, and delete your personal information may be limited, subject to the law of your jurisdiction.
Security: How we protect your information
We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorised access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process, and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The third-party service providers with respect to payment gateways and payment processing are all validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers).
We assume no liability or responsibility for the disclosure of your information due to errors in transmission, unauthorised third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your GoOne account with anyone. If we receive instructions using your user name and password, we will consider that you have authorised the instructions.
Returns Policy
If you have received a different product in place of the one you ordered, you may return it. Apart from this, if the seller has a return policy for the product, that will also be valid.
Permissible Age
The Services are not intended for users under the age of 18, unless permitted under applicable local laws (Permissible Age). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information as soon as possible. If you believe we might have any information from or about a user under the Permissible Age, please contact us at privacy@GoOnecart.com.
Third-party links and services
The Services may contain links to third-party websites. Your use of these features may result in the collection, processing, or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practises of other websites or services that may be linked to our services. We do not endorse or make any representations about third-party websites or services. Our Privacy Policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read such third parties' privacy policies.
EU privacy and data protection rights
The EU General Data Protection Regulation (GDPR) has provided the following rights to EU residents:
EU residents can exercise these rights by raising a request directly at privacy@GoOnecart.com or by contacting us at the information provided in the CONTACT US section.
Data retention and account termination
You can close your account by visiting your profile settings page on our website. We will remove your public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations.
Job applicants
If your information is submitted to us through our Service when applying for a position with our company, the information will be used to consider your application. We may retain your information for any period of time. This information may be shared with other companies for the purpose of evaluating your qualifications for the particular position or other available positions, as well as with third-party service providers retained by us to collect, maintain, and analyse candidate submissions for job postings. For more details, please refer to our privacy policy on our careers page.
Changes to this privacy policy
We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practises, the features of our services, or advances in technology. Please check this page periodically for changes. The use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent to and acceptance of those changes.
Contact Us
If you have any queries relating to the processing or usage of information provided by you or GoOne’s Privacy Policy, you may email the Data Protection Officer (DPO) at privacy@goonecart.com or write to us at the following address:
KG Trading Company
village Gamri, Tehsil Thanesar, District Kurukshetra-136119, Haryana, India.